Refund policy
Return and Refund Policy
At Dark Grain, we strive to ensure your complete satisfaction with our products. Please review our return and refund policy carefully:
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Damaged Goods: Due to the nature of the usage of our products, damaged goods cannot be returned unless they are clearly defective upon receipt. If you receive a defective item, please contact us immediately at jakeriley88@hotmail.co.uk with clear images and a description of the defect.
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Exchanges for Incorrect or Ill-Fitting Products: If you receive a product that does not fit as intended or is incorrect, we offer exchanges within [number of days] days of purchase. Please contact us at jakeriley88@hotmail.co.uk to initiate the exchange process. Items eligible for exchange must be in their original packaging and unused.
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Return Process: To initiate an exchange, please contact us at jakeriley88@hotmail.co.uk with your order details and reason for exchange. Once your request is approved, we will provide you with further instructions on returning the item.
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Refunds: We do not offer refunds for products unless they are deemed defective upon receipt. Refunds will be issued in the original form of payment once the returned item is received and inspected.
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Shipping Costs: Customers are responsible for the cost of shipping returns for exchanges, except in cases where the item received is defective or incorrect.
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Contact Us: If you have any questions or concerns about our return and refund policy, please feel free to contact us at jakeriley88@hotmail.co.uk.
By making a purchase with Dark Grain, you agree to abide by the terms and conditions outlined in our return and refund policy. Thank you for choosing Dark Grain for your woodworking needs.
